Refund Policy

Last updated: October 9, 2026

This Refund Policy applies to all services purchased from gclouds through billing.gclouds.io. gclouds is operated by Jones Jack, a sole proprietor based in California, USA (“gclouds”, “we”, “us”).

1. 24-hour refund window

If you are not satisfied, you may request a full refund within 24 hours of placing your initial order for a service. The 24 hours are counted from the time the order is placed, as recorded in our billing system.

2. After 24 hours

After the 24-hour window has passed, payments are non-refundable, including for partial billing periods, unused time or early cancellation.

3. Renewals

Renewal payments are non-refundable. To avoid being charged for a renewal, cancel the service in the client portal before the end of the current billing cycle.

4. Policy violations

Accounts or services suspended or terminated for violations of our Acceptable Use Policy or Terms of Service, including fraud, are not eligible for any refund, even within 24 hours.

5. How to request a refund

Open a support ticket in the client portal or email billing@gclouds.io from the email address on your account, including your invoice number. The request must be received within the 24-hour window.

6. How refunds are paid

Approved refunds are returned to the original payment method used for the purchase. We submit approved refunds promptly; how long it takes for the money to arrive depends on your bank or card issuer, typically 5–10 business days. Where a refund is issued the related service is cancelled.

7. Chargebacks

Please contact us before disputing a charge with your bank. Filing a chargeback may result in immediate suspension of the account.

8. SLA credits

Service credits for downtime are handled under our Service Level Agreement and are not cash refunds.

Contact

Operator: Jones Jack, sole proprietor, doing business as gclouds
Location: California, USA
Mailing address: 401 West Avenue 33, Los Angeles, CA 90031, United States

Billing: billing@gclouds.io